FAQs
General & Service Areas
What areas do you service?
Christchurch and surrounds
Are your plumbers licensed?
Absolutely. All of our plumbers, gasfitters, and drainlayers are fully licensed and registered with the Plumbers, Gasfitters and Drainlayers Board (PGDB) and strictly follow New Zealand standards and safety regulations.
Are you H&S certified?
Yes. We take Health and Safety extremely seriously across all our operations. Laser® Plumbing Christchurch CBD is Totika Certified, demonstrating our commitment to maintaining the highest industry standards for H&S compliance and management on every job site.
Quotations, Pricing & Payment
Do you provide free quotes?
We offer free, no-obligation quotes for planned work and renovations, as we want to ensure we can provide the assurance of a fixed price and accurate pricing.
Important Note: For emergency or diagnostic jobs, a standard call-out fee applies. In an instance where we need to carry out investigative work to assess and quote on something, this preparatory work will be chargeable. We will always provide transparent pricing upfront so there are no surprises.
Do you charge a call-out fee?
Yes, a standard call-out fee applies to cover travel and initial inspection for urgent or diagnostic jobs.
What payment options do you accept?
We accept credit card, and online payments. Account options are available for regular commercial clients.
Gasfitting
Do you install and service gas appliances?
Yes — our certified gasfitters install, service, and repair gas hot water systems, hobs, heaters,cylinders and BBQ connections. We also handle LPG bottle or natural gas line connections.
Emergency & Availability
Are you available after hours or on weekends?
Yes — we offer a 24/7 365 day emergency plumbing service across Auckland. Whether it’s a burst pipe, gas leak, major drain blockage, or roof leak, we’ll respond quickly to keep your home or business safe and running smoothly.
What should I do if I smell gas?
Turn off the gas supply immediately, open doors and windows, and call us right away on our 24-hour emergency line.
Commercial & Project Specialisation
Do you service Property Managers (PM) and Facilities Managers (FM)?
Yes, supporting the PM and FM industries is a core focus. We provide a high level of customer service and professional approach by focusing on: rapid response times, proactive Health & Safety (Totika Certified), and excellent communication, reducing stress for you.
Do you specialise in Laundromat installation and refurbishment?
Yes, we have a team who specialise in installing, refurbishing, and upgrading laundromats. We have completed over 100 projects across Auckland. This knowledge allows us to support you through these projects, making the process cost-effective and smooth.
Do you offer maintenance contracts for commercial or body corporate clients?
Yes — we specialise in scheduled maintenance and small projects for property managers, commercial buildings, schools, and apartment complexes. We tailor our service plans to your site’s needs.
Plumbing & Gasfitting
Do you specialise in renovations?
Yes, we specialise in kitchen, bathroom and laundry renovations. We have a consultative approach and are happy to meet with you on-site, or with your builder, to look at the plans and provide a quote for these works. Our team is well-versed in working collaboratively with other trades.
What hot water heating solutions do you offer?
We assist customers with their hot water needs daily. We can help with everything from:
- Gas Continuous Flow Units
- Outdoor Gas or Electric Cylinders (to create more space in your home)
- Indoor Gas or Electric Cylinder
- Hot Water Heat Pumps
My water pressure is low — what could be the cause?
Low pressure can result from issues like pipe corrosion, partially closed valves, or problems with your hot water cylinder. Our team can diagnose and repair the cause to restore normal flow.
What types of plumbing work do you do?
We handle everything from tap repairs and full bathroom renovations to pipe replacements and leak detection. No job is too small or too complex for our experienced team.
Drainage
How do I know if my drains are blocked?
Common signs include slow-draining sinks, gurgling sounds, bad smells, or water backing up. We use CCTV drain cameras to locate blockages and clear them effectively using hydro-jetting or mechanical tools.
Can you repair or replace old drains?
Yes — we offer full drainage repair and replacement, including trenchless (no-dig) solutions to minimise disruption to your property.
Roofing
Do you repair roof leaks?
Yes — we specialise in leak detection and roof repairs for both metal and membrane roofs. We can also install flashings, guttering, and downpipes to prevent future leaks.
Can you replace my old roof?
We can carry out partial roof replacements or repairs. Our team will assess your roof condition and provide honest advice on the best, most cost-effective solution.
Backflow Prevention
How often does my backflow device need testing?
Auckland Council requires annual testing by an approved backflow tester. Laser® Plumbing Christchurch CBD is IQP certified to carry out both testing and certification.
Do I need a backflow device?
If you have an irrigation system, a commercial kitchen, or certain industrial setups, you likely do. We can assess your risk and install the right device to meet council compliance requirements.
What is backflow and why does it matter?
Backflow occurs when contaminated water flows back into your clean water supply — potentially posing a health risk. It often affects commercial or multi-dwelling properties.
Request a call from Laser® Plumbing Christchurch CBD
Request a callback and one of our dedicated plumbers will be in touch asap.
